Terms
Effective 27 July 2026
Contracting operator
Paid checkout remains disabled until the contracting legal name and jurisdiction are configured. The final operator details will also appear in hosted checkout and on the provider invoice.
Concierge service
Payment reserves a human-reviewed setup; it does not instantly create a server or ERP account. We confirm your scope before provisioning begins. The 24-hour handover is a target for standard setups after successful payment and complete onboarding details, not a guarantee for custom integrations.
Your responsibilities
You must provide accurate onboarding and billing information, have authority to connect the systems you request, protect access credentials, and use the service lawfully. You remain responsible for reviewing business decisions and approving consequential actions.
Billing and cancellation
Charges, renewal dates, taxes, invoices, payment methods, and cancellation options are shown by the payment provider at checkout or in its customer portal. Cancelling billing does not trigger an unattended deletion of your private instance. We coordinate any export and shutdown separately.
Availability and changes
Early-access features may change as real customer workflows are tested. We may pause or refuse a setup that is unsafe, unlawful, outside the agreed scope, or impossible to operate reliably. If we decline before work begins, the related setup payment is refunded.
Contact
Questions about these terms can be sent to hello@companykernel.com.